How to automate services through communication channels
Econocom Gigigo integrates Twilio into its authorized platforms for the development of intelligent communication
The great potential of brand-to-consumer messaging is immense
Brands like Netflix, Uber, Airbnb, use Twilio to operate the way they do today, they use messaging as the most direct and personal way to reach customers and offer them a better user experience.
So what is Twilio, exactly?
Twilio is a cloud-based communication services development platform that allows adding voice, video and messaging capabilities to applications, improving the communication experience according to each customer.
Conversations that create opportunities
Being a Twilio partner opens up the possibility for Gigigo to offer the platform to new customers for them to use in the way they prefer, because just like the user experience, this advance in communication has become an important point to add value to their products.
Currently Econocom Gigigo uses the Twilio platform in Dentalia’s chatbot, which is connected to a voicebot, as well as automated WhatsApp messaging, this allows the user to generate appointments, reschedule them or carry out cancellations automatically through the different voice channels available:
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