Vivo’s team of Digital Channels transmitted to us the need to design, develop and maintain a channel of communication with its users through Windows Phone platform. One of the big challenges was to improve the “rating” of service in the App Store and to launch the service in less than three months.
To develop Vivo’s main application with 100% UI/UX native, where Windows Phone users can consult their mobile plans with the best experience of operating system design. With the application users can consult in real time their data consume, their credit balance, check their bill, send a barcode by SMS and much more.
Our product and technology team proposed a service where UX design was very focused on the main use of the service: “The balance inquiry for prepaid and post-paid accounts.” The delivery team focused on product delivery every two weeks to receive fast feedback from the IT Digital Channels department at Vivo.